Feedback & BI Dashboard
Customer feedback collection with Power BI analytics for real-time decision making.
Overview
Omni-channel feedback collection (QR, kiosk, SMS, email) fed into a Power BI / custom analytics layer. Sentiment analysis, NPS tracking, location-level dashboards, alerts on negative feedback and trend analysis across products, branches and time.
Key Features
Multi-channel Capture
QR codes, kiosks, SMS, email, web — feedback flows into one unified pipeline.
Sentiment Analysis
NLP-driven sentiment + theme extraction so you see what customers care about.
Power BI Dashboards
Out-of-the-box dashboards plus customisable views with branch / product / period filters.
Alerts & Routing
Negative feedback triggers Slack / email / WhatsApp alerts to the right manager instantly.
NPS / CSAT Tracking
Industry-standard scoring with longitudinal trends and benchmark comparisons.
Closed-loop Workflow
Assign, follow up, resolve and report — turn complaints into measurable improvement.
Built With
Our recommended stack for this solution. Every project is tailored — we'll adjust based on your team, infrastructure and integration needs.
Use Cases
Perfect For
- Retail chains
- F&B operators
- Hospitals & clinics
- Hotels
- Service providers
Industries We've Built For
Let's build your Feedback & BI Dashboard.
Book a free discovery call — we'll scope your needs and give a fixed-price quote with no hidden costs.
Frequently Asked Questions
Straight answers to what clients ask us most before a project starts.
What is a Feedback & BI Dashboard?
Omni-channel feedback collection (QR, kiosk, SMS, email) fed into a Power BI / custom analytics layer. Sentiment analysis, NPS tracking, location-level dashboards, alerts on negative feedback and trend analysis across products, branches and time.
What technologies are used to build a Feedback & BI Dashboard?
Trion Creation typically builds Feedback & BI Dashboard using Power BI, Node.js, PostgreSQL, OpenAI / NLP, AWS, Twilio.
Who is a Feedback & BI Dashboard suitable for?
A Feedback & BI Dashboard is suitable for Retail chains, F&B operators, Hospitals & clinics, Hotels, Service providers. We have delivered similar systems across Retail, F&B, Healthcare, Hospitality, Government Services.
How long does it take to build a Feedback & BI Dashboard?
A Feedback & BI Dashboard MVP typically takes 6–12 weeks to build. A full production system with integrations usually takes 3–6 months, depending on scope and compliance requirements. Trion Creation confirms a fixed timeline after the free discovery call.
How much does a Feedback & BI Dashboard cost in Malaysia?
Typical project bands are RM15,000–40,000 for an MVP, RM40,000–150,000 for a mid-size business system, and RM150,000+ for an enterprise platform. Trion Creation provides a fixed-scope quote after the first discovery call — no hidden costs.
Do we own the source code of the Feedback & BI Dashboard?
Yes. Clients own 100% of the source code and data. Trion Creation signs NDAs and can deploy to your own AWS, Alibaba Cloud or on-premise infrastructure.