Feedback & BI Dashboard
Customer feedback collection with Power BI analytics for real-time decision making.
Overview
Omni-channel feedback collection (QR, kiosk, SMS, email) fed into a Power BI / custom analytics layer. Sentiment analysis, NPS tracking, location-level dashboards, alerts on negative feedback and trend analysis across products, branches and time.
Key Features
Multi-channel Capture
QR codes, kiosks, SMS, email, web — feedback flows into one unified pipeline.
Sentiment Analysis
NLP-driven sentiment + theme extraction so you see what customers care about.
Power BI Dashboards
Out-of-the-box dashboards plus customisable views with branch / product / period filters.
Alerts & Routing
Negative feedback triggers Slack / email / WhatsApp alerts to the right manager instantly.
NPS / CSAT Tracking
Industry-standard scoring with longitudinal trends and benchmark comparisons.
Closed-loop Workflow
Assign, follow up, resolve and report — turn complaints into measurable improvement.
Built With
Our recommended stack for this solution. Every project is tailored — we'll adjust based on your team, infrastructure and integration needs.
Use Cases
Perfect For
- ◇ Retail chains
- ◇ F&B operators
- ◇ Hospitals & clinics
- ◇ Hotels
- ◇ Service providers
Industries We've Built For
Let's build your feedback & bi dashboard.
Book a free discovery call — we'll scope your needs and give a fixed-price quote with no hidden costs.